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Jack and Kathy Thomas Garden City, MO
December 12,2023
Rolox Home Services Grandview, MO
Dear Dave,
As the owner of the company, it was a pleasure to work with you. You always tried to speak with us directly with any questions we had. When unavailable, you always made sure your staff got back to us with an answer to our questions in a timely manner.
Thank you for the quality crew sent out to replace our three roofs on December 8, 2023. They did an excellent job and are truly professionals, they were very respectful to us and our home. The roofs are beautiful and what a super clean up job, the best I have ever seen. Their job was not easy, they were working in 20+ mile hour winds that day.
A couple of days later the gutter crew showed up and installed the new gutters on our house and barn. Again, they were an impressive crew that reflected the utmost quality in their work with respect for us and our home. Just wish the cleanup would have been more thorough. Some nails and screws were missed at cleanup. However, I called our salesman and the crew returned immediately and cleaned up what they missed. So Awesome!
We are incredibly pleased with all the work done, thanks Dave to you and your staff’s patience and guidance through this process. We would definitely recommend your company, crews, and personnel to anyone looking for a professional job from a quality company with experienced, respectful craftsmen who provide quality and excellence.
A special thanks to Robert your salesman, the service department, and the office staff for always calling me back and dealing with any and all questions or issues that would arise. A big thanks to both of your crews who are kind, courteous and very skilled in their profession. It is always a pleasure to deal with knowledgeable and pleasant employees. They leave a great impression of your company.
These are a few of the reasons why for all our homes for the past thirty plus years, we hire Rolox. Whether it be windows, gutters, or roofs. Your fair and reasonable pricing, quality work and excellent service is top notch. We look forward to doing business with you in the future.
A Blessed and Merry Christmas to you, your family and all your staff and crews.
Sincerely,
Jack and Kathy Thomas
-Maddie in Wakeeney Ks.
Dustin, the salesman, is one of a kind. You can tell that the man loves what he does to help people with a solid product. Can’t thank you enough, sir!
Rolox windows blew my mind- as the new windows were just placed into the opening I could feel the difference from the builder grade windows we had previously. On a 40° day with snow on the ground even! The house never got cold. Install guys made sure one window out and one in with little to no time in between.
Fast.
Efficient.
Cost effective.
Top tier from start to finish.
Happy customers here! Looking forward to energy savings- knowing good and darn well that started today.
Thank you,
Sean G.
The installers were thoughtful, prompt, hardworking, and did a really wonderful job. I was impressed that they put down plastic inside to keep the dust and debris down in the house, they picked up all the plastic and wood scraps outside before they left for the day. They even did an initial clean on the windows so we could see them looking great right from the start!
I have been especially happy with just how quiet the windows make the house. We live in mid-town so we are used to hearing traffic and sirens and people on the street, but these windows cut all that sound down to nearly nothing!
Then their salesman came by, and it was the same as in 2020. Then just today the installers came by, and it was the same installers we had back then. That alone should tell you something about Rolox Services!
The installation went smooth and they even install some trim I bought to put around the garage door, at no extra cost!
If you are looking for any home services, just give them a call, set back and watch them work for you.
Dwayne & Karen Willis
Moundridge, KS
Response to the owners reply. You left your reply 5 hours ago and said to call you, so i did and all i got was a recording. Here s a pic of the yard sing you left at the property, its been there for over week. I posted the review hoping to get a simple acknowledgement for the conduct, then i figured i could remove the review, or bump it up once this was dealt with. I could've left a 1 star review, but i didn't. The work you did on the house looked good but the conduct was bad when i simply asked for a card and was told to take a picture of the truck instead of them giving me a card. Thats why i left a 3 star.
We’re truly sorry if the exchange you described came across as dismissive or unprofessional. That’s never the experience we want anyone to have, whether they’re a customer or simply asking for information.
Regarding your return call, our team did not intentionally miss you. If you reached our after-hours recording, we understand the frustration—please contact us directly at 800-950-3060 or email us at admin@roloxhomeservice.com, and we’ll make sure you connect with a manager immediately.
We’d genuinely like to learn more about what happened, ensure the crew involved is addressed, and earn the chance to show you the level of professionalism our customers know us for throughout the Kansas City area.
We appreciate your willingness to update your review once the situation is resolved, and we’re here and ready to talk whenever you are.
—Rolox Home Service Team
They were installed so quickly and efficiently
The workmen were so polite and with a minimal of mess inside.
I will select these windows again.
Amazing installation job from Benjamin and Juan . The difference in sound and airflow is phenomenal! 16 window replacement job (very old existing windows ) done to satisfaction and professionally in 1 day. Everyone involved has been courteous of our home and project! Thanks guys
So far, the jobs they’ve done for us include removing and replacing our deck, a complete master bath replacement, they’ve replaced siding, layer vinyl plank flooring, and replaced 3 exterior doors. In addition to doing the work, they offered help in designing the bath and the deck, offering pro suggestions and input.
Every crew that has been here has been respectful of our property, courteous, taken great care to clean up at the end of each day, and communicate before and during each project. Their work is 2nd to none. After each job is completed, there are always follow-up calls to make sure no problems have come up.
Rolox isn’t just doors, windows, and siding. Dave and his team can do any work you need done. Our home is proof of that. There’s more to be done in our home. We will be calling Rolox for their help as things come up.
Come on Winter.
Thank you so much rolox for the excellent job you have done for us
The installation team was punctual, efficient, polite and tidy and left the premises at least as clean as when they arrived. They took great care with our items, protecting things we didn’t know we should have moved and that was greatly appreciated.
We are experiencing approximately 90% noise reduction. Central air isn’t working nearly so hard now. The street view is drastically improved — so much so that we are catching neighbors gawking at the outcome and especially our beautiful new custom picture window. Even caught a couple taking photos of the sign Rolox left in our yard so hopefully more deserved business is coming their way.
Clear views through these gorgeous new windows are a dream! They truly sell themselves!
From the very beginning, the process was seamless, starting with the original sales call from Dustin Myers. He was incredibly knowledgeable, taking the time to answer all our questions and providing valuable insights into the different window options available. His professionalism and genuine enthusiasm for the product made the decision-making process much easier.
Once we decided to move forward, the installation team was prompt, courteous, and efficient. They worked diligently and took great care to ensure that everything was done to the highest standards. We were particularly impressed with their attention to detail and the respect they showed for our home throughout the process.
Finally, the settlement with the home office was smooth, and they were transparent about all costs involved. The entire experience, from start to finish, was a testament to Rolox’s commitment to customer satisfaction.
We are thrilled with our new windows and the overall service we received. We highly recommend Rolox Home Services to anyone considering window installation. Their exceptional customer service and quality workmanship truly set them apart.
Thank you again for the amazing deck, bridge and basement door cover. Now it off to work for me to seal it.
Megan R, LaCygne
Since the siding was completed, we’ve already noticed a huge difference inside our home. The added insulation has made it feel more comfortable and energy efficient, and we’re so thankful for that extra layer of quality.
And the finished product? Absolutely beautiful! Everything came together so well, and our home looks better than ever. We’ve had so many compliments already.
If you’re considering new siding, this is the company you want. Quality work, kind people, and a result that will make you fall in love with your home all over again. Highly recommend!